No, you don’t need to. You can make purchases and check out as a guest anytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

We work our best to make your life easier!  Behaviors we prevent are fecal smearing, diaper digging, disrobing or taking off clothing in inappropriate places.  We also prevent picking at skin or tugging on medically necessary devices such as G Tubes or Catheters.

You can create an account during checkout or selecting the Account link on our menu and fill in your account details.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via all major credit and debit cards such as Mastercard, VISA, Discover and American Express and PayPal.

Unfortunately we are unable to cancel an order on-line once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it. If you do need to change or cancel  an order please email  us info@preventawear.com.

If the item is a standard item not custom sewn or embroidered and not already shipped we can cancel the order.  If the item was a custom product it can only be changed or canceled once production has started.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

All orders will be processed within 5 working days, excluding weekends and public holidays.

The Standard US Mail delivery time frame is approximately 5 working days.

Shipping is FREE for orders over $75 USD.  For orders less than $75 a flat fee delivery charge of $7 will be added to your cart on check-out.

Contact us by email  info@preventawear.com.

If we had not shipped the item we can change the delivery address.

We apologize for sending you an incomplete order.

Please contact us by Email  info@preventawear.com and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact us  by Email at info@preventawear.com with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact us by Email info@preventawear.com  and we will get back to you as soon as we can.

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy and its procedures.

Kindly drop an email to us at info@preventawear.com if you have not received your order after 10 working days and we will assist you accordingly.