How long before my order ships?
We are very busy this season. Our seamstresses are working as quick as possible to get your custom garments out in the mail. To save trips out to the post office, we are shipping Tuesdays and Fridays. Please allow 5-10 days to process your order. Typically your order will ship sooner than this – we will do our best!
What behaviors does Preventa Wear clothing prevent?
We work our best to make your life easier! Behaviors we prevent are fecal smearing, diaper digging, disrobing or taking off clothing in inappropriate places. We also prevent picking at skin or tugging on medically necessary devices such as G Tubes or Catheters.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How do I pay for my orders?
We accept payments via all major credit and debit cards such as Mastercard, VISA, Discover and American Express and PayPal.
Can I change or cancel my order?
Unfortunately we are unable to cancel an order on-line once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it. If you do need to change or cancel an order please email us firstname.lastname@example.org.
If the item is a standard item not custom sewn and not already shipped we can cancel the order. If the item was a custom product it can only be changed or canceled once production has started.
How do I create an account?
You can create an account during checkout or selecting the Account link on our menu and fill in your account details.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
When will my order be processed?
All orders will be processed within 5-10 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
The Standard US Mail delivery time frame is approximately 3-5 working days.
What are the shipping charges like?
Shipping is FREE for orders over $100 within the US. For orders less than $100 a flat fee delivery charge of $8 will be added to your cart on check-out. International orders and purchase orders do not receive free shipping.
Can I change my shipping address after my order has been confirmed?
Contact us by email email@example.com.
If we had not shipped the item we can change the delivery address.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order.
Please contact us by Email firstname.lastname@example.org and we will get back to you as soon as we can.
I received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact us by Email at email@example.com with a snapshotof the product and we will get back to you as soon as we can.
I received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact us by Email firstname.lastname@example.org and we will get back to you as soon as we can.
I've purchased the wrong size or color.
We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to ourReturns & Exchangespolicy and its procedures.
I have not received my order, what should I do?
Kindly drop an email to us at email@example.com you have not received your order after 10 working days and we will assist you accordingly.
Do you ship to Canada and Internationally?
Yes we do! We love shipping worldwide. Shipping costs will be calculated during check out before final payment so you know how much you are being charged for shipping.
Do you accept purchase orders?
Yes we do! Due to the extra administrative cost, we do require a minimum purchase order of $100 and purchase orders do not receive free shipping – if you wish to send a purchase order please email it to firstname.lastname@example.org